Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
Ron is author of Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. He is also the founder of UP! Your Service, a company that enables organizations to build uplifting service cultures and enjoy a sustainable advantage.
Ron’s obsession with results and practical action, and his extensive experience across industries, are distilled into proven methodologies to help clients consistently upgrade service performance and improve service culture.
Ron’s unique approaches to learning and leadership include history- making events on the Great Wall of China, the Capitol Mall in Washington DC, and at St. Basil’s Cathedral in Moscow.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Federal Express, Citibank, Johnson & Johnson, Microsoft, ExxonMobil, Xerox, Nokia Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a regular columnist at Bloomberg BusinessWeek. He is the author of 14 books on service, business and inspiration and has been featured in The Wall Street Journal, The New York Times, USA Today, LIFE Magazine and on TV.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and Association of Learning Providers.
Ron resides with his wife Jen and daughter Brighten on Singapore’s East Coast, and travels extensively to share this vision: “A world where people are educated and inspired to excel in service.”
“Ron Kaufman has designed and delivered service improvement programs for our management, country offices, sales teams, ground staff, pilots and cabin crew. He helps us fly high!”
“Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the conference!”
“Ron’s presentation was filled with high energy, practical ideas and inspirational stories.”
University of Wollongong in Dubai
“Ron Kaufman worked closely with us to design and implement an award-winning service framework. Here at the airport, we all work together to consistently deliver world-class service.”
Civil Aviation Authority of Singapore
“We thank you for your partnership in establishing the customer service approach for the whole group.”
“Our leadership is impressed. Ron connects busy people, facilitates robust debate and provokes discussion with insightful questions.”
Nokia Siemens Networks
“You opened our eyes to the power of service to help us win and keep good customers.”
“At the peak of service is where we meet and work with Ron Kaufman.”
American Express Platinum